Shipping policy

Thank you for shopping at Bonlibro. We are dedicated to providing you with an efficient, reliable, and smooth shopping experience. Below are the details regarding our order processing, shipping methods, delivery times, and package tracking.

1. Order Processing Time

Order processing time refers to the timeframe from when your order is placed to when it is packaged and handed over to the logistics carrier.

Standard Processing Time: 1–2 business days.
Order Confirmation: Orders are typically verified and routed to warehouse dispatch within 12 hours of payment completion.
Warehouse Operating Hours: Our warehouse operates Monday through Friday (excluding public holidays). During promotional events or peak holiday seasons, processing times may be slightly extended, though we take every measure to minimize any delays.

2. Shipping Methods & Estimated Delivery Time

Once your order leaves our warehouse, the actual transit time depends on your shipping destination and the standard delivery standards outlined below:

US Domestic Shipping:
- Standard Shipping: 3–5 business days.
- Expedited Shipping (if available): 2–3 business days.
International Shipping:
- Standard International Shipping: 7–15 business days.
- Expedited International Shipping (if available): 5–8 business days.
Note: Delivery estimates are calculated from the date of dispatch, excluding warehouse processing time. While we strive to ensure timely delivery, unexpected customs clearance delays or local postal disruptions may occasionally affect international transit times.

3. Order Tracking

Shipping Notification: Once your package has shipped, an automated confirmation email containing your tracking number and tracking link will be sent to your registered email address.
Tracking Update Delays: Tracking information usually takes 24–48 hours to populate in the carrier's system after dispatch.
Tracking Issues: If there is no tracking update after 48 hours, or if you encounter any errors tracking your package, please reach out to us at support@bonlibro.com, and our support team will investigate promptly.

4. Order Cancellations & Modifications

Prior to Shipment: If you need to cancel your order or update your shipping address, please contact us immediately. As long as the order has not been fulfilled (i.e., no tracking number generated and not packed by our warehouse), we can process a full refund or modify your details free of charge.
After Shipment: Once a package has been handed over to the carrier or a tracking number has been issued, the order cannot be cancelled or rerouted. Upon arrival, you may return the package in accordance with our [Return Policy].

5. Multi-Item Orders

For orders containing multiple items, we prioritize consolidating and shipping them together in a single package.
In rare instances (e.g., unexpected stock location variations), your order may be split into multiple shipments. If this occurs, you will receive separate tracking numbers for each package via email.

6. Shipping Issues & After-Sales Support

To protect your purchase, please refer to the following guidelines if you encounter any shipping irregularities:

6.1 Shipping Delays

If your tracking information remains stagnant for an extended period or exceeds the estimated delivery timeframe, please contact us at support@bonlibro.com. We will initiate a formal investigation with the carrier and keep you updated.

6.2 Lost or Stolen Packages

If the tracking shows "Delivered" but you have not received your package, please check with your family members, neighbors, or local delivery carrier office first. If you still cannot locate it, you must report it to us within 7 days of the delivery date so we can assist you with an investigation.

6.3 Wrong or Missing Items

If you receive incorrect items or if your package is missing items, please contact us within 7 days of delivery with the following information:

Your Order Number.
Clear photos of the outer shipping box showing the shipping label.
Clear photos of the SKU model/barcode on the back of the product packaging and the actual items inside the box.

6.4 Damaged Packages

Reporting Window: Please report any damage within 14 days of confirmed delivery by emailing us with photos of the damaged outer package and the defective items. Claims submitted after 14 days will not be eligible for processing.
Coverage Options:
- Without Shipping Insurance: Upon verifying the claim with the logistics carrier, we will send a free replacement item.
- With Shipping Insurance: We will immediately issue a prepaid return label and dispatch a replacement product right away—no waiting for lengthy carrier claim investigations.

7. Customs, Duties & Taxes

International Orders: For cross-border shipments, your order may be subject to import duties, taxes, or customs clearance fees levied by your local government (not Bonlibro). All such charges are the sole responsibility of the customer.
Disclaimer: Customs policies vary widely by country. Bonlibro has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for further information before placing an order.