Refund policy

1. Scope & 30-Day Risk-Free Trial

This policy applies exclusively to products purchased directly through our official website, www.bonlibro.com. If you purchased your product through an authorized third-party distributor or retailer, please contact them directly for after-sales support.

We offer a 30-day risk-free trial starting from the date of delivery (as confirmed by carrier tracking details). If you are not completely satisfied with your purchase, you may initiate a return within this 30-day window.

Important Note: Return requests submitted after 30 days from the confirmed delivery date are ineligible for a refund or exchange.

2. Return Process

To initiate a return, please follow these steps:

Within your 30-day trial window, submit a request by emailing support@bonlibro.com with the subject line: "Return Request - [Your Order Number]".
Your email must include:
- Order Number (Mandatory)
- Proof of Purchase (e.g., receipt screenshot, required if the order number is unavailable)
- Reason for Return (Optional, but helps us improve our products and services)

3. Return Shipping Costs

Standard Returns (Change of Mind, Buyer's Remorse, Accidental Purchase):

You are responsible for all return shipping costs. Original shipping fees paid at checkout are non-refundable and will be deducted from your total refund amount.
Defective, Damaged, or Incorrect Items (Merchant Error):

If the return is due to our error (e.g., item damaged in transit, functional defects, incorrect product or specification sent), we will cover all shipping costs. We will provide a prepaid return label, and your original shipping fee will be fully refunded.

4. Refund Processing & Timeline

4.1 Return Inspection & Approval

Upon arrival at our warehouse, please allow 1–2 business days for our quality team to inspect the returned items. Once inspected, we will notify you via email to:

Confirm receipt of your return package.
Inform you whether your return and refund have been approved or rejected.

4.2 Refund Amount Calculation

Total Refund = Actual Paid Amount (after applied discounts) - Applicable Deductions (e.g., missing accessories, customer-borne original shipping)

If a promotional discount code was applied during checkout, your refund will reflect the net amount actually paid, not the original retail price.

4.3 Refund Crediting Time

Once approved, your refund will be issued within 24 hours. The funds will automatically return to your original payment method within 5 business days (actual posting time depends on your financial institution).

5. Order Cancellation Policy

5.1 Cancellations Initiated by Us (Full Refund)

We reserve the right to automatically cancel an order and issue a 100% full refund (at no cost to you) under the following conditions:

The order remains unshipped after 4 business days (Monday–Friday, excluding public holidays).
An unexpected inventory shortage occurs, and the item cannot be restocked within 5 business days.

5.2 Customer-Requested Cancellations (Prior to Shipment)

If your order has not yet entered the fulfillment process (i.e., no tracking number generated and not packed by our warehouse), you may request a cancellation for a full refund by contacting customer support.

Once a tracking number is generated or the shipment is handed over to the carrier, the order cannot be cancelled. In this case, please follow our standard Return Process upon delivery.

5.3 Refused Packages & Unauthorized Returns

If you refuse delivery upon carrier arrival or send items back without prior authorization/communication, your order will be processed under our standard return policy. Round-trip shipping costs and handling charges will be deducted from any eligible refund.

5.4 Order Modifications

We cannot modify an existing order once submitted. If you need to change items, quantities, or shipping details, please place a new order with the correct information first, then contact us immediately to cancel the original order (subject to Section 5.2).

6. Multi-Item & Bundle Returns

Partial Returns: If you return only a portion of your order, we will issue a refund solely for the eligible returned items. If the original purchase included bundle discounts or free gifts, refund amounts will be adjusted based on the recalculated total value of the retained items.
Full Returns: For a full-order refund, all items must meet our return eligibility criteria. Otherwise, we reserve the right to reject the return or deduct a reasonable restocking/depreciation fee.

7. Additional Terms & Disclaimers

Discounts & Loyalty Points: Discounts, coupons, or promotional points applied to an order carry no monetary value and will not be reissued or refunded as cash.
Fraud & Technical Errors: We reserve the right to cancel any order and issue a full refund in cases of suspected fraud, pricing errors, or material misrepresentation of product information, without incurring further liability.
Policy Revisions: Bonlibro reserves the right to modify, update, or amend this policy at any time without prior notice. All revisions will take effect immediately upon publication on www.bonlibro.com.